Welcome to Meadowbridge Surgery Website
Meadowbridge Surgery COVID 19 - Patient Information URGENT update.
Meadowbridge Surgery - Patient Update
1 April 2020 - GP Federation is coordinating rotas ensuring local GPs work together to support patients in the running of the new Covid Centres.
Patients’ with Covid symptoms are still asked to contact NHS 111 in the first instance and isolate at home where advised to do so. Other patients will be asked to contact their GP Practices for clinical management and this may result in a referral to the local Covid Centre now open and based at Dalriada Urgent Care Centre, Ballymena hub, 20 Larne Rd Link, Ballymena BT42 3GA.
By asking patients to attend the Covid Centres it will help keep general practices clean, protect staff and more vulnerable colleagues, and reduce potential spread of infection. This in turn will allow urgent non-covid clinical services to continue for the most vulnerable patients in our communities and to continue with the provision of prescriptions to local chemists for patient collection.
We are all in this together so please bear in mind that Meadowbridge Surgery will be running at low staffing capacity and will only be able to deal with urgent issues through triage. Please register for and use online patient services where possible to help maintain access to the most in need.
Your continuing support is greatly appreciated by all our team and we continue to do our best to meet patient needs and demands.
Mrs Diane Lavery, Practice Manager, On behalf of the GP Partners
All Patients Need to Know - A handy Patient Information Sheet - Questions & Answers(Q&A)
The latest information and advice is available from the Public Health Agency(external link opens in a new window / tab).
26/03/20 Looking after your well-being - We understand that this may be a worrying time and you may find staying at home and having limited contact frustrating. At times like these, it can be easy to fall into unhealthy patterns of behaviour, which can make you feel worse. It is important to set a daily routine that can help you to stay mentally and physically active during this time Most of us know when we are mentally and physically well, but sometimes we need a little extra help to keep well. This online information outlines five simple ways in which people can maintain and improve their mental wellbeing. www.publichealth.hscni.net/publications/take-5-steps-wellbeing-english-and-11-translations
Aim to include some simple activities that can help your physical and mental wellbeing in your daily routine:
- look for ideas for exercises to do at home
- spend time doing things you enjoy – reading, cooking and other indoor hobbies
- try to eat healthy, well-balanced meals, drink enough water, exercise regularly, and try to avoid smoking, alcohol and recreational drugs
- try spending time with the windows open to let in fresh air, arranging space to sit and see a nice view (if possible) and get some natural sunlight. Get out into the garden or sit on your doorstep if you can, keeping a distance of at least 2 metres from others.
You can find additional advice and support on your mental health here: www.nidirect.gov.uk/information-and-services/healthy-lives/mental-health.
24/03/20 Please contact Meadowbridge anytime after 10.00 am with queries admin staff can help you with to keep the busy work load spread out. Please register with staff to be able to order prescriptions on-line. Triage information can also be added this way and we will be in touch with a return telephone call. Front doors will be closed between 12.00 noon - 2.00 pm going forward to allow for a daily team meeting to ensure ongoing safe practice is provided by our team and to give the incredible hard working staff here a much needed protected lunch hour. Please ring 02893353456 for anything urgent between these times that can not wait until 2.00pm. We thank you sincerely for all your support, comments and prayers and would also acknowledge the local chemists and all their staff who are doing an fantastic job serving the community. Stay safe in your homes and follow government advice to keep us all as safe as possible. Diane Lavery Practice Manager On behalf of the GP Partners.
20/03/20 RESCUE PACKS We have received some calls asking for Rescue Packs for patients with COPD/Asthma etc. Please be advised that GPs will not be issuing these to patients without appropriate symptoms. If you do have symptoms please contact the practice through the normal triage facility by telephone or through the on-line patient facing services. Diane Lavery Practice Manager, on behalf of the GP Partners
20/03/20 Patient Update To help reduce the potential spread of infection, we are advising all patients to phone or use on-line services to contact the Practice. There is now no entry at reception without prior invite by a GP via telephone triage.
Please be mindful that our telephones are extremely busy and that all clinical and non-clinical staff are all helping to deal with incoming and outgoing calls. If you can order your prescriptions on line please do so. To register to use on-line services please ring us after 10 am and we will be happy to help you with this. Select a chemist preference and we can ensure you can collect your prescriptions at the pharmacy of your choice in Whitehead, Carrickfergus or Larne. Please do not ring prescription requests through to local chemists as they are also experiencing high volumes of work and have not the capacity to take these requests. There is a post box outside our front door where prescription requests can be left and for the frail/ elderly, prescription requests will be taken by telephone after 2pm but please only ring if you have NO OTHER OPTION to keep phones free for those who need to get through. Your ongoing support and kind messages are really bolstering our team and we continue to do our very best for all our patients. God bless and keep well. Diane Lavery Practice Manager on behalf of the GP Partners.
13/03/20 Travel and contact history are no longer part of the case definition. This new advice is available to the public on: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection
For updated Patient Information click this link https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
NHS 111 has an online coronavirus service for patients that can tell you if you need medical help and advise you what to do. Website address is www.111.nhs.uk/service/covid-19
Advice Leaflet FOR PARENTS - Read First Before Contacting the Practice.
Worried parents of kids with URTIs – please click the following link http://www.whenshouldiworry.com for useful leaflet.
Infection Avoidance Steps
One of the ways you can stop the spread of a viral infection is by adhering to clean and healthy habits. The World Health Organisation’s recommendations are to:
- Cover your mouth and nose with a flexed elbow or tissue when coughing or sneezing.
- Throw away used tissues into a closed bin immediately.
- Clean your hands using an alcohol-based hand rub or soap and water.
- Avoid close contact with anyone who has a fever and cough.
- Keep your hands away from your face to help avoid spread of infection.
Patient Update 13 March 2020
Meadowbridge Surgery will be continuing to strictly limit patient foot fall at the Practice in line with infection control national guidance.
Any patients with new symptoms of fever, constant cough, shortness of breath will be asked to self isolate for 7 days at home and to use over the counter medication from the chemist.
Patient with severe symptoms may be asked to attend hospital accident and emergency by the Doctor.
Testing of patients with suspected Covid 19 symptoms is now being ceased in the community nationally and patients will only be tested within the hospital environment.
If the Doctor asks a patient with a cough/cold symptoms to attend the Practice for an appointment, patient are to stay in their cars on arrival and ring reception. The Doctor will call you back when ready to see you. Please enter the Practice by the side door at the LEFT HAND SIDE of the building. Only the patient can attend the appointment unless it is a child where a parent will accompany them.
Other patients coming for non Covid-19 related consultations with a GP/Nurse will be checked in at reception but will be asked if they have fever/cough or cold symptoms before being seen.
Patient are being asked to not come to reception to collect prescriptions but to collected medication at Whitehead Chemist or if going to a Carrick/Larne chemist please advise and we will fax scripts through.
Sick lines will now be posted out to patients.
These measures are in place as a infection control measure for staff and patients in line with Government, NHS & Public Health guidance.
Your continuing support is very much appreciated.
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Practice Statement: In his recent media coverage Dr Cupples has spoken as an individual Doctor, and has at no point claimed to represent the views of, or speak on behalf of Meadowbridge Surgery or any of its staff. The Partners wish it to be made clear that Meadowbridge Surgery continues to offer the full range of General Medical Services to all patients without discrimination. Within the practice there are a number of General Practitioners offering a broad range of expertise and services, and patients may continue to avail of advice and guidance in keeping with current Northern Ireland clinical recommendations and guidelines.
Getting the Most from your Health Service - Patient Leaflet
Did you know Meadowbridge Surgery have 9180 patients registered for general medical services.
NHS urges people who can not attend to cancel appointments. With each slot costing the NHS an average of £30, the cost of the missed GP appointments comes to about £216m a year.
NHS said this could pay for either:
- the annual salary of 2,325 full time GPs;
- 224,640 cataract operations;
- 58,320 hip replacement operations;
- 216,000 drug treatment courses for Alzheimer’s; or
- the annual salary of 8,424 full time community nurses.
CARER INFORMATION - please see further information tab above for updated carer information on resources and annual review appointments available with the Practice Nurse. Lynn Campbell, Information Development Officer, Carer NI will be available through the day on 9th , 16th (PM only), 30th October at the Practice Flu Clinics to offer carer's support & information.
Whooping Cough - You can help protect your baby from whooping cough by getting vaccinated from week 16 of your pregnancy. Since October 2012, in Northern Ireland, 92 laboratory confirmed cases occurred in infants under 6 months of age and this year (to 10 June 2019), there have been 44 confirmed cases of pertussis in Northern Ireland. Just over a fifth of cases have been in infants under 6 months of age and so too young to be protected through routine vaccination.
TRIAGE INFORMATION can now be added to a slot on-line each morning from 8.30 am Mon-Fri using Patient Facing Services which is the system used also to request repeat prescriptions. On-Line Triage slots will be available until all daily appointments have been taken and then Triage moves to Urgent Only requests via telephone for the rest of the day.
Minor Ailments Scheme Did you know that your local pharmacy can offered 2 products free of charge for the treatment of the following symptoms: Acne Vulgaris, Athletes Foot, Diarrhoea (acute), Ear Wax, Groin Area Infection, Haemorrhoids, Head Lice, Mouth Ulcers, Scabies, Threadworms, Oral Thrush, Vaginal Thrush and Verruca. No prescription is required from your GP to avail of the above treatments. Check on line for age exclusions etc.
A Pain Management tab is now available in the Further Information tab above which provides helpful information and tips on the self management of acute back pain. There is also information on local short courses available to patients from September - December 2018.
Re-authorisation of Repeat Medications - Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management is adhered to. This process will take place for all patients including those on long term repeat medications.
The Daily GP Telephone Triage allows the practice to prioritise patients based on their medical need and ensure they are dealt with by the most appropriate health care professional while maximising our appointments system on a daily basis. Telephone Triage calls are taken from 8.30 am and Urgent Only Triage is called at 10.30 or earlier if all available appointments have been taken. Telephone triage is dealt with more efficiently and avoids patients having long waits by turning up at reception. Please advise if you have already consulted with a GP regarding the issue to allow continuity of care where possible.
Antibiotic Prescribing - Do I Need an Antibiotic? Go to the Further Information tab above for patient guidance on self-help and antibiotic prescribing evidence.
New: SMS text reminders/invites Please inform reception of changes to mobile telephone numbers. If you do not want to receive SMS text invites from the practice please advise reception.
Help Yourself Most common illnesses can be treated by you. By making positive choices and taking control of minor illnesses, you will increase your confidence which is good for your health and well-being. Your local pharmacist can provide advice and help you manage minor illnesses. See posters attached. Choose Well Poster & Go ahead treat yourself
Folic Acid & Vitamin D in Pregnancy - New guidelines on folic acid and vitamin D in pregnancy reinforce the message that any woman who may be trying to conceive or who has become pregnant should be recommended to take folic acid, from at least 12 weeks before conception until 12 weeks gestation. Additionally all pregnant and breastfeeding women should take a daily supplement containing 10μg of vitamin D. See further information tab or click the following link - Folic Acid & Vitamin D in Pregnancy.
Promoting Self-Care for Chronic Pain: Most patients with Chronic Pain can help ease their condition by adopting some simple self-care techniques. See Further Information Tab links and information.
Patient Consent Form for 3rd party access to your medical information now available in Further Information Tab if you would like a relative or friend to be able to access information on your behalf.
Disabled Car Spaces - Only to be used by blue badge holders or in an emergency medical situation.
Information on Local Services
Dalriada Message: GP Out-of-Hours is a service for urgent medical care. It is not a routine service for repeat prescriptions and repeat prescriptions will only be issued by Out-of-Hours providers in an emergency.
See Further Information /Counselling & Support tab for further information on:
Air Aware Do you suffer from a chronic illness that affects your breathing, such as asthma or heart disease? You can receive alerts free to your mobile phone, to let you know when air pollution levels are high - Just text Air to 67300
AWARE - If you are affected by depression and bipolar disorder or are a relative , carer or friend of someone with depression and want to know more about how you can help, visit www.aware-ni.org. The website has a wealth of information on depression and services available in helping overcome depression and helping change lives.
See Clinics & Services tab above for further information and fact sheets on:
Self Care - Self Care covers 13 common ailments and fact sheets are available aimed to inform patients on issues around self care and on how to best handle the symptoms. (There will also be a leaflet display in reception)
General Information Tab
Abdominal Aortic Aneurysm - Men over 65, who have never attended for AAA Screening, can ask to be screened by contacting the Programme Office on: 02890 631828.
Bowel Cancer Screening programme The age range for Northern Ireland Bowel Cancer Screening programme to includes all eligible individuals aged 60-74.
The majority of the population covered by the new upper age range will have previously been invited to take part in screening and so should have some understanding of the programme and how it operates. Only a small number of people aged 74 will be invited to participate for the first time. If you have questions or concerns about your invite check out www.cancerscreening.hscni.net or call the freephone helpline number (Telephone 0800 015 2514). Individuals will continue to be invited for screening using the existing systems and processes.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
You can see when the surgery will be closed here
(Site updated 06/04/2020)