Welcome to Meadowbridge Surgery Website
In an Emergency eg collapse, Chest pain or Severe Breathlessness call 999 for an ambulance.
If you need medical advice Out of Hours, please call 028 25663 500
Meadowbridge Surgery COVID 19 - Patient Information URGENT updates.
1st June 2020
Meadowbridge Surgery Patient Information Update
Any individual who develop symptoms of COVID-19 will be advised to self-isolate and book a test as soon as possible.
The expanded case definition for COVID-19 now includes: a new continuous cough OR fever OR a loss or changed sense of normal smell or taste (anosmia).
Everyone over five years of age in Northern Ireland with symptoms of COVID-19 is now eligible for testing. Testing is offered through the National Testing Programme and symptomatic members of the public can book their own test via this weblink: www.nhs.uk/ask-for-a-coronavirus-test
Alternatively, symptomatic members of the public can book a test by calling the free phone number 119.
People booking a test can chose to be tested at one of four drive through test centres the nearest being in Belfast – these centres are operating as part of the National Testing Programme. Symptomatic members of the public can also book a test via the above weblink to order a postal self-test kit which will be dispatched to their home. The results of testing undertaken through the National Testing Programme are emailed or texted directly to the person who has been tested.
The NI Contact Tracing Service located in the Public Health Agency will be in touch with all cases of COVID-19. The symptomatic individual will need to share information about their recent interactions. This could include household members, people they have been in direct contact with, or within 2 metres for more than 15 minutes. People identified as close contacts will be informed that they have been in contact with a case and they will be advised of what actions they need to take.
All information discussed with the Contact Tracing Service will be handled with appropriate privacy and confidentiality safeguards.
The telephone number used by the service currently comes up as a ‘withheld number’ on receiving telephones but it is anticipated that there will be an update in due course advising that calls from this number will have an identifier.
We would once again like to thank you for your hard work and dedication in these unprecedented times, and to call on you to support the ‘Test, Trace and Protect’ Strategy which is of crucial importance as we move into the next phase of tackling COVID-19.
General Information We would stress the importance of patients recognising that they must continue to seek medical assistance if they have symptoms which cause concern, or are already being treated for a serious health condition. In March, we took steps as most GP practices did to move towards a ‘total triage system’, whereby every patient contacting the practice is first triaged by a clinician before making an appointment. Most patients are managed remotely (online, phone or video) where possible to minimise practice footfall and help reduce the spread of Covid 19. This also ensures infection control measures for those patients with serious health conditions where clinical need determines the requirement of a face to face consultation at the Practice. We thank all our patients for their ongoing co-operation and understanding in the coming weeks ahead.
Free Online Stress Control Course - Please see link to the next stress control online course which is starting Monday 8th June. These free online classes are available to your patients and staff. 6,000 people attended the first online run with great feedback from attendees. Anyone can register for the course for free at: www.ni.stresscontrol.org
Community Covid Centre. Patients can check out the following link which explains the process of visiting a Community Covid centre. https://www.youtube.com/watch?v=K4vfvXvqfIg
Patients’ with Covid symptoms are still asked to contact NHS 111 in the first instance and isolate at home where advised to do so. Other patients will be asked to contact their GP Practices for clinical management and this may result in a referral to the local Covid Centre now open and based at Antrim Adult Centre.
By asking patients to attend the Covid Centres it will help keep general practices clean, protect staff and more vulnerable colleagues, and reduce potential spread of infection. This in turn will allow urgent non-covid clinical services to continue for the most vulnerable patients in our communities and to continue with the provision of prescriptions to local chemists for patient collection.
We are all in this together so please bear in mind that Meadowbridge Surgery will be running at low staffing capacity and will only be able to deal with urgent issues through triage. Please register for and use online patient services where possible to help maintain access to the most in need.
Your continuing support is greatly appreciated by all our team and we continue to do our best to meet patient needs and demands.
Mrs Diane Lavery, Practice Manager, On behalf of the GP Partners
Links below to Covid19 information and health & Wellbeing tips.
Questions & Answers(Q&A)
Sample of High Risk Letter issued to patient in high risk groups / Formats available for Deaf, partially sighted patients.
There is an additional venerable group of patients which includes over 70 year olds and patients who would normally be invited for season flu vaccine. This group will not be individually contacted but are advised to strictly adhere to self isolation guidance. See the Gov.uk link below for more information.
Regional Diabetes Helpline for advice regarding sugar & ketones (only) - Tel 028 95 360600 or email firstname.lastname@example.org
Infection Avoidance Steps
One of the ways you can stop the spread of a viral infection is by adhering to clean and healthy habits. The World Health Organisation’s recommendations are to:
- Cover your mouth and nose with a flexed elbow or tissue when coughing or sneezing.
- Throw away used tissues into a closed bin immediately.
- Clean your hands using an alcohol-based hand rub or soap and water.
- Avoid close contact with anyone who has a fever and cough.
- Keep your hands away from your face to help avoid spread of infection.
Regular updates are also posted to local community facebook pages in: We love Whitehead / Ballycarry Community / Islandmagee Community / Positive Carrickfergus.
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Practice Statement: In his recent media coverage Dr Cupples has spoken as an individual Doctor, and has at no point claimed to represent the views of, or speak on behalf of Meadowbridge Surgery or any of its staff. The Partners wish it to be made clear that Meadowbridge Surgery continues to offer the full range of General Medical Services to all patients without discrimination. Within the practice there are a number of General Practitioners offering a broad range of expertise and services, and patients may continue to avail of advice and guidance in keeping with current Northern Ireland clinical recommendations and guidelines.
Getting the Most from your Health Service - Patient Leaflet
Did you know Meadowbridge Surgery have 9180 patients registered for general medical services.
NHS urges people who can not attend to cancel appointments. With each slot costing the NHS an average of £30, the cost of the missed GP appointments comes to about £216m a year.
NHS said this could pay for either:
- the annual salary of 2,325 full time GPs;
- 224,640 cataract operations;
- 58,320 hip replacement operations;
- 216,000 drug treatment courses for Alzheimer’s; or
- the annual salary of 8,424 full time community nurses.
CARER INFORMATION - please see further information tab above for updated carer information on resources and annual review appointments available with the Practice Nurse. Lynn Campbell, Information Development Officer, Carer NI will be available through the day on 9th , 16th (PM only), 30th October at the Practice Flu Clinics to offer carer's support & information.
Whooping Cough - You can help protect your baby from whooping cough by getting vaccinated from week 16 of your pregnancy. Since October 2012, in Northern Ireland, 92 laboratory confirmed cases occurred in infants under 6 months of age and this year (to 10 June 2019), there have been 44 confirmed cases of pertussis in Northern Ireland. Just over a fifth of cases have been in infants under 6 months of age and so too young to be protected through routine vaccination.
TRIAGE INFORMATION can now be added to a slot on-line each morning from 8.30 am Mon-Fri using Patient Facing Services which is the system used also to request repeat prescriptions. On-Line Triage slots will be available until all daily appointments have been taken and then Triage moves to Urgent Only requests via telephone for the rest of the day.
Minor Ailments Scheme Did you know that your local pharmacy can offered 2 products free of charge for the treatment of the following symptoms: Acne Vulgaris, Athletes Foot, Diarrhoea (acute), Ear Wax, Groin Area Infection, Haemorrhoids, Head Lice, Mouth Ulcers, Scabies, Threadworms, Oral Thrush, Vaginal Thrush and Verruca. No prescription is required from your GP to avail of the above treatments. Check on line for age exclusions etc.
A Pain Management tab is now available in the Further Information tab above which provides helpful information and tips on the self management of acute back pain. There is also information on local short courses available to patients from September - December 2018.
Re-authorisation of Repeat Medications - Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management is adhered to. This process will take place for all patients including those on long term repeat medications.
The Daily GP Telephone Triage allows the practice to prioritise patients based on their medical need and ensure they are dealt with by the most appropriate health care professional while maximising our appointments system on a daily basis. Telephone Triage calls are taken from 8.30 am and Urgent Only Triage is called at 10.30 or earlier if all available appointments have been taken. Telephone triage is dealt with more efficiently and avoids patients having long waits by turning up at reception. Please advise if you have already consulted with a GP regarding the issue to allow continuity of care where possible.
Antibiotic Prescribing - Do I Need an Antibiotic? Go to the Further Information tab above for patient guidance on self-help and antibiotic prescribing evidence.
New: SMS text reminders/invites Please inform reception of changes to mobile telephone numbers. If you do not want to receive SMS text invites from the practice please advise reception.
Help Yourself Most common illnesses can be treated by you. By making positive choices and taking control of minor illnesses, you will increase your confidence which is good for your health and well-being. Your local pharmacist can provide advice and help you manage minor illnesses. See posters attached. Choose Well Poster & Go ahead treat yourself
Folic Acid & Vitamin D in Pregnancy - New guidelines on folic acid and vitamin D in pregnancy reinforce the message that any woman who may be trying to conceive or who has become pregnant should be recommended to take folic acid, from at least 12 weeks before conception until 12 weeks gestation. Additionally all pregnant and breastfeeding women should take a daily supplement containing 10μg of vitamin D. See further information tab or click the following link - Folic Acid & Vitamin D in Pregnancy.
Promoting Self-Care for Chronic Pain: Most patients with Chronic Pain can help ease their condition by adopting some simple self-care techniques. See Further Information Tab links and information.
Patient Consent Form for 3rd party access to your medical information now available in Further Information Tab if you would like a relative or friend to be able to access information on your behalf.
Disabled Car Spaces - Only to be used by blue badge holders or in an emergency medical situation.
Information on Local Services
Dalriada Message: GP Out-of-Hours is a service for urgent medical care. It is not a routine service for repeat prescriptions and repeat prescriptions will only be issued by Out-of-Hours providers in an emergency.
See Further Information /Counselling & Support tab for further information on:
Air Aware Do you suffer from a chronic illness that affects your breathing, such as asthma or heart disease? You can receive alerts free to your mobile phone, to let you know when air pollution levels are high - Just text Air to 67300
AWARE - If you are affected by depression and bipolar disorder or are a relative , carer or friend of someone with depression and want to know more about how you can help, visit www.aware-ni.org. The website has a wealth of information on depression and services available in helping overcome depression and helping change lives.
See Clinics & Services tab above for further information and fact sheets on:
Self Care - Self Care covers 13 common ailments and fact sheets are available aimed to inform patients on issues around self care and on how to best handle the symptoms. (There will also be a leaflet display in reception)
General Information Tab
Abdominal Aortic Aneurysm - Men over 65, who have never attended for AAA Screening, can ask to be screened by contacting the Programme Office on: 02890 631828.
Bowel Cancer Screening programme The age range for Northern Ireland Bowel Cancer Screening programme to includes all eligible individuals aged 60-74.
The majority of the population covered by the new upper age range will have previously been invited to take part in screening and so should have some understanding of the programme and how it operates. Only a small number of people aged 74 will be invited to participate for the first time. If you have questions or concerns about your invite check out www.cancerscreening.hscni.net or call the freephone helpline number (Telephone 0800 015 2514). Individuals will continue to be invited for screening using the existing systems and processes.
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
You can see when the surgery will be closed here
(Site updated 02/06/2020)