Welcome to Meadowbridge Surgery Website
In an Emergency for collapse, Chest pain or Severe Breathlessness call 999 for an ambulance. If you need medical advice Out of Hours, please call 028 25663 500.
24 Feb 2021
Clinically Urgent Symptoms Click for Advice for patients on what the Doctors consider to be clinically urgent symptoms in relation to the Telephone Triage
Self-Care Forum Factsheets are available online for common ailments. These provide patients with information around:
What patients can expect to happen (the natural history)
What people can do to help themselves – now and in the future
When to seek medical help (the ‘red flags’)
Where to find out more
COVID VACCINATION INFORMATION AS OF 25 FEBRUARY 2021
We have now completed covid vaccinations for all 70+ patients / Clinically Extremely Vulnerable (CEV) patients and the mobile nurse team have called with the housebound patients.
We have only been supplied a quota of 160 vaccines the last 2 weeks and are awaiting further supplies before we can book any more clinics to invite the moderately vulnerable patients who number approximately 1800. We will contact patients in order of priority as supplies arrive at the practice so please do not call reception until you have received an invite. We need to keep incoming lines free for clinically urgent matters. Please use the new patient services 'message tab' to email the practice for a response to any non-urgent queries.
Go to the the 'Clinic Services Tab' above and in the 'Covid 19 Updates' section to keep up-to-date with Covid vaccination information.
Anonymised Patient Feedback following attendance at the Covid Clinic
To the staff, doctors and nurses at Meadowbridge Surgery, I attended the Health Centre today for my first COVID vaccination and I wish to express my thanks to all concerned for making the experience so easy. I was impressed with the speed and efficiency of the whole experience and, in fact, was in and out of the Health Centre before my actual appointment time. It all worked on “oiled wheels” down to the last step of checking for a date/ time available for the second vaccination, writing this in an appointment card and handing this to me with leaflets of information. As for the actual vaccination, it was so quick and easy that I barely felt it and had to ask if that was it!
PLEASE BE ADVISED THERE ARE SCAM EMAILS AND CONTACTS BEING MADE ASKING FOR CREDIT CARD DETAILS AND OFFERING COVID APPOINTMENTS. CHECK OUT CAREFULLY BEFORE CLICKING ANY LINKS. ALWAYS ASK FOR ID IF ANY DOCTOR OR NURSE CALLS AT YOUR HOME UNEXPECTEDLY AND ASK THEM TO WAIT OUTSIDE WHILE YOU RING THE PRACTICE TO CHECK IF YOU ARE CONCERNED. WE WILL NEVER ASK YOU TO CLICK ANY LINKS OTHER THAN TO DECLINE THE COVID VACCINE IN OUR SMS TEXT MESSAGES.
DENTAL ISSUES - A list of dental practices in their area can be viewed by accessing the following link: http://www.hscbusiness.hscni.net/services/2477.htm Urgent dental care centre referral pathways are in place for both registered and unregistered patients after initial triage at a dental practice.
Public Notice. General Practices are now experiencing a new way of working to keep both patients and staff as safe as possible and to allow us to continue being able to offer patients necessary services. Meadowbridge Surgery is still open to treat and where necessary see patients, provide advice and deal with general queries etc. and GPs want our patients who have a health concern to feel reassured that they will be able to get an appointment to see a doctor if necessary through initial telephone consultation (triage). If you do need seen by a nurse or doctor, your mobile number will be taken at the time an appointment is being arranged and you will receive a call while waiting in the car park to invite you to come to the front door to gain access. For anyone without a mobile an intercom is available at the front door where you can check in on arrival. The clinical staff will use a loud hailer to call you from the door if you want to wait in your car so do listen out for your name being called.
Launch of ‘Phone First’ in the Northern Area - extending to Antrim Hospital Emergency Department / and Mid Ulster Hospital Minor Injuries Unit from 10am 1 December 2020. The Phone First service is designed for patients who are feeling unwell and considering travelling to an ED with an injury or illness which requires urgent treatment but is not immediately life threatening using the following contact information and be directed accordingly:
Phone First Number: 0300 123 1 123
Phone First Text Relay Number 18001 0300 123 1 123
PATIENT REMINDER: Patients cannot attend appointments in the clinic if they have covid symptoms, are awaiting a test result, or if anyone in their household is currently awaiting a covid test result or has had a recent positive test where house contacts should be isolating for the required tim
How to book your flu vaccine appointment on-line Click link for easy to follow instructions on booking an appointment on-line and for information on 'at risk groups'. Shingles (70 - 79 year olds) & Pneumococcal vaccine appointments are also available to those in at risk groups. If you need to register for patient services to use this service contact reception.
Face Mask Exemption Cards- Use this link to print cards:
New Info added to Further Information Tab /Other Service Information : Epilepsy Action NI’s free online / telephone counselling service
DO NOT CONTACT MEADOWBRIDGE SURGERY IF YOU HAVE COVID19 SYMPTOMS. If you have symptoms however mild, of coronavirus infection (Covid-19), you do not need to call Meadowbridge Surgery to go into self-isolation. If your symptoms worsen during home isolation or are no better after 10 days, contact NHS 111 online (external link opens in a new window / tab) or if you have no internet access, call NHS 111.
If you have possible symptoms and test negative for the Covid-19 infection you can come out of self-isolation. Otherwise you must stay at home for 10 days from when your symptoms started. This action will help protect others in your community while you are infectious.
If you live with others and you or one of them have symptoms of coronavirus, then all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. You only need a test if you develop symptoms yourself.
Covid-19 symptoms are:
a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature), or;
a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual), or;
anosmia - the loss or a change in your normal sense of smell (it can also affect your sense of taste)
MESSAGE FROM THE GP Partners - The Meadowbridge Surgery team need to continue to protect the provision of necessary clinical services. To accomplish this doctors, nurses and admin staff now adhere to increased infection control measures which has resulted in consultation capacity reducing by approximately 50%. Covid Centres remain operational in supporting and protecting general practice during this pandemic situation. Our GPs help cover the Covid weekday sessions along with GPs from other local practices which also decreases cover within our practice.
Of late worryingly, patient triage contacts have notably increased and this workload is felt to be unsustainable, especially in light of the rising numbers of Covid 19 infections and the impending flu season quickly approaching. To continue to ensure safe working practice, patients are asked to consider seriously what they can self-manage at home in the first instance before contacting the practice if symptoms persist. Self-care information and advice is also available above.
Although our front doors remain closed with patients escorted to and from booked appointments, telephone consultations & all other workload including incoming blood results, prescription requests, paper-work and patient/hospital requests continue to be actioned.
Restrictions imposed over recent months have led to a new way of working to facilitate reduced capacity and this is going to continue into the foreseeable future but we need your help if we are to protect the provision of essential NHS services going forward.
If you are experiencing anxiety issues go to the Further Information/ Counselling and Support Services tab above for information and links to support services.
COVID-19 - GENERAL INFORMATION/GUIDANCE/LINKS
Everyone over five years of age in Northern Ireland with symptoms of COVID-19 is now eligible for testing. Testing is offered through the National Testing Programme and symptomatic members of the public can book their own test via this weblink: www.nhs.uk/ask-for-a-coronavirus-test
People booking a test can chose to be tested at a drive through test centres the nearest being at University of Ulster or in Belfast – these centres are operating as part of the National Testing Programme. Symptomatic members of the public can also book a test via the above weblink to order a postal self-test kit which will be dispatched to their home. The results of testing undertaken through the National Testing Programme are emailed or texted directly to the person who has been tested.
The NI Contact Tracing Service located in the Public Health Agency will be in touch with all cases of COVID-19. The symptomatic individual will need to share information about their recent interactions. This could include household members, people they have been in direct contact with, or within 2 metres for more than 15 minutes. People identified as close contacts will be informed that they have been in contact with a case and they will be advised of what actions they need to take.
All information discussed with the Contact Tracing Service will be handled with appropriate privacy and confidentiality safeguards.
The telephone number used by the service currently comes up as a ‘withheld number’ on receiving telephones but it is anticipated that there will be an update in due course advising that calls from this number will have an identifier.
We would once again like to thank you for your support in these unprecedented times, and to call on you to support the ‘Test, Trace and Protect’ Strategy which is of crucial importance as we move into the next phase of tackling COVID-19.
PATIENT TESTING patients with Covid-19 symptoms are encouraged to get tested. Tests can be arranged via https://www.nhs.uk/ask-for-a-coronavirus-test or by phoning 119. There is more information on testing on the PHA website Positive results are given directly to the patient through a phone call from the Public Health Agency and not the Practice.
Infection Avoidance Steps One of the ways you can stop the spread of a viral infection is by adhering to clean and healthy habits. The World Health Organisation’s recommendations are to:
Cover your mouth and nose with a flexed elbow or tissue when coughing or sneezing.
Throw away used tissues into a closed bin immediately.
Clean your hands using an alcohol-based hand rub or soap and water.
Avoid close contact with anyone who has a fever and cough.
Keep your hands away from your face to help avoid spread of infection.
Regular updates are also posted to local community facebook pages in: We love Whitehead / Ballycarry Community / Islandmagee Community / Positive Carrickfergus.
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
NHS urges people who can not attend to cancel appointments. With each slot costing the NHS an average of £30, the cost of the missed GP appointments comes to about £216m a year. NHS said this could pay for either:
the annual salary of 2,325 full time GPs;
224,640 cataract operations;
58,320 hip replacement operations;
216,000 drug treatment courses for Alzheimer’s; or
the annual salary of 8,424 full time community nurses.
CARER INFORMATION - see further information tab
Pain Management tab see Further Information tab above.
Health and Happiness Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
(Site updated 25/02/2021)