Our reception and admin staff organise appointments, take requests for home visits, help you with your repeat prescriptions and a whole load of other things. It is helpful if you could tell the receptionist why you wish to see the doctor or nurse. Of course, you don’t need to do this if you want to maintain your privacy, but sometimes it helps them to help direct you to the right person and for the GP to triage your call appropriately and give your request the correct assistance. And of course, you can request to speak privately to the receptionist if you wish to do so.
Here are some important things we feel you should know
Our reception staff can be particularly busy during the morning (between 08.30 and 11.30) – often juggling between patients on the phone, patients in person, the doctors, the nursing staff, the district nurses and so on. Try not to call them for things which can wait during later in the day (like blood or test results).
We hope you can see how our reception staff have a very difficult job to do because they have to deal with a variety of things, often at the same time without losing focus. So please bear with them during busy times.
Please appreciate that they are trying their best to help you. Please do not be nasty or aggressive to them – it makes the situation worse. They come to work to HELP YOU. Patient’s who are verbally or physically aggressive towards our staff could be removed from our surgery list and may find themselves under prosecution proceedings. It’s easier just to be nice.
On behalf of Dr Stone, Dr Gorman, Dr McGirr & Dr Lavin.
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
|Mrs Diane Lavery (Practice Manager) (f)|
|Mr Leonard Bell (Office Manager) (m)|
|Mrs Portia Armstrong (Team Leader) (f)|
|Health Care Support Team (f)|
|Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.|