Dec 17 Christmas and New Year Holiday Period 2017:
Five weeks to go until Christmas!
Requests by patients for emergency supplies of routine repeat medicines have a significant impact on the workload of the GP Out of Hours (OOH) service. It is one of the top 5 reasons why patients contact the OOH service. This becomes more problematic over the Christmas and New Year holiday period. It also impacts community pharmacists as patients frequently request supplies of prescription-only medicines (POMs) without having a valid prescription.
We would encourage and remind our patients to allow sufficient time to order / collect their repeat prescriptions and have it dispensed prior to the Christmas and New Year holiday period. This is to help prevent patients putting undue pressure on the OOH service to issue prescriptions for repeat medicines, or on community pharmacists to issue emergency supplies of medication. The Practice will be closed 25th & 26th December and 1st Jan 18.
Patient Notice National guidance on improving medication safety has recommended that repeat prescribing can be managed in a number of ways, for example, using repeat dispensing, electronic prescribing and managed repeat prescription services offered by community pharmacies. It is essential that practices have a repeat prescribing system to ensure repeat prescription requests are dealt with efficiently and safely. After a review of our medication ordering practices, telephone ordering of prescriptions was identified as being susceptible to error and inaccuracy in prescribing. This was found to be in keeping with national trends and like many other UK practices, Meadowbridge Surgery has decided to end routine telephone prescription ordering from January 2018. Several alternative ordering options have been offered and are listed below.
Patient Facing Service Registration To register and activate your prescription ordering account, please bring photographic ID (no exceptions) to reception for verification. Prescription can then be orders 24 hours a day/7 days a week through out website at meadowbridgesurgery.co.uk. Nurse appointments can also be booked on-line through this system.
Telephone prescription ordering times will be decreasing over the next months and will cease from January 2018. From January 2018 patients will be asked to order routine repeat prescriptions on-line through Patient Facing Services, via Post/Fax, at Reception or through the local Chemists.
Please click this link VOS Patient Registering Guide for on-line prescription ordering to view the user guide to process on-line prescription orders.
Repeat Prescriptions Please remember to allow 2 working days for prescriptions to be ready for collection at the practice, 3 days if collecting from your local Pharmacy. If ordered after 16:30, allow 48 hours (two working days) from the following working day for collection. Most repeat prescriptions can be ordered 1 week in advance.
Re-authorisation of Repeat Medications Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management is adhered to. This process will take place for all patients including those on long term repeat medications.
Bank Holidays Please remember to order prescriptions in good time to ensure we are able to supply your prescription before any scheduled bank holiday closures. Out of Hours will not issue repeat medications during Bank Holiday closures unless it is a genuine emergency and where a delay in provision would be potentially harmful.
Pharmacies providing Emergency Supplies If you have run out of repeat medication see the attached list of chemists who will give you an emergency supply.
Holiday script requests
- Please indicate the date of your holiday and expected duration when additional medication is required and needs to be requested early.
- Please allow 48 hours notice for medication orders via telephone, reception box or online and if collecting at the Practice.
- Please allow 72 hours notice for medication orders via telephone, reception box or online and if collecting at the local pharmacy.
- GP practices in line with HSCB recommendations on good practice have been asked to encourage patients to take responsibility for ordering their own prescriptions unless there are exceptional circumstances. Direct contact between the patient and surgery reduces the potential for misunderstanding and the risk of error. If support is required the patient should nominate a representative such as a family member; however, there may be exceptional circumstances where the community pharmacist is the most suitable person. Repeat medications and appliances can not be supplied by a pharmacy in the absence of a prescription (with the exception of an emergency supply).
Your Medicine Your Responsibility Leaflet - http://niformulary.hscni.net/PatientZone/PILs/Pages/default.aspx
- Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management. This process will take place for all patients including those on long term repeat medications.
- Pharmacies providing Emergency Supplies If you have run out of repeat medication see the attached list of chemists who will give you an emergency supply.
How do I change my registered email address?
If you have already registered with the new email address then that is a new registration and you will need to input the prescription information again.
If not then you just need to log on as normal (using the old email address) and click on the blue Patient Home button. You can change your email address in there.
You will then be sent an activation link to the new email address, click the link to activate the new email address. Once this has been done you will need to log in using the new address.
Change Name Details
Log on as normal and click on the blue Patient Home button. You can change relevant details in there.
Change Address Details
Simply log on as normal and simply update the details in the address box. The information will only be saved when you submit a prescription
AUDIT is part of Trust procedure, and an audit was carried out on practice Repeat Prescribing Systems by the Medicines management Adviser from the Trust between 2013-14. The audit covered sixteen different areas within the Repeat Prescribing system, from the initiation of repeat prescriptions until their collection. The audit involved questioning members of staff, checking documentation and also sampling prescriptions that were ready for collection. Results were reported as being one of the highest achieved amongst Northern Board practices visited.
- By telephone - call between 11.00 - 12:00 and 15:30 - 16.30.
- By hand - leave your repeat order slip (please ensure this is from the most recent prescription issued) in the box provided at reception with the required items clearly marked.
- Online - follow the link at the top of this page order your prescription on line once your account has been activated at reception. Allow two working days for the collection of online requested prescriptions.
- Chemist - leave your prescription re-order slip at your local chemist
- Patients on long-term medication can order repeat prescriptions in a number of ways:
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Chemist Preference - Inital Registration for Chemist Collections must be completed at Reception in person as a Consent Form has to be signed. Following this, you may select a chemist option when ordering prescriptions on line if you would like to pick up your prescriptions from the local chemist.
Please allow 2 full working days for prescriptions to be ready for collection at the Practice and 3 full working days at the Chemist. This excludes weekends and bank holidays.