Patient Notice National guidance on improving medication safety has recommended that repeat prescribing can be managed in a number of ways, for example, using repeat dispensing, electronic prescribing and managed repeat prescription services offered by community pharmacies. It is essential that practices have a repeat prescribing system to ensure repeat prescription requests are dealt with efficiently and safely. After a review of our medication ordering practices, telephone ordering of prescriptions was identified as being susceptible to error and inaccuracy in prescribing. This was found to be in keeping with national trends and like many other UK practices, Meadowbridge Surgery has decided to end routine telephone prescription ordering from January 2018. Several alternative ordering options have been offered and are listed below.
- Patient On-Line Services -24/7 access. Register at reception with photographic ID & an email address.
- Via post, fax (02893 372625) or through the reception order box (use the order slip on last script for convenience).
- Local chemists will also take written requests from Mon -Sat and have order boxes available in shops (no tel orders).
Re-authorisation of Repeat Medications - Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management is adhered to. This process will take place for all patients including those on long term repeat medications.
Patient Facing Service Registration To register and activate your prescription ordering account, please bring photographic ID (no exceptions) to reception for verification. Prescription can then be orders 24 hours a day/7 days a week through out website at meadowbridgesurgery.co.uk. Nurse appointments can also be booked on-line through this system.
Please click this link VOS Patient Registering Guide for on-line prescription ordering to view the user guide to process on-line prescription orders.
Repeat Prescriptions Please remember to allow 2 working days for prescriptions to be ready for collection at the practice, 3 days if collecting from your local Pharmacy. If ordered after 16:30, allow 48 hours (two working days) from the following working day for collection. Most repeat prescriptions can be ordered 1 week in advance.
Re-authorisation of Repeat Medications Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management is adhered to. This process will take place for all patients including those on long term repeat medications.
Bank Holidays Please remember to order prescriptions in good time to ensure we are able to supply your prescription before any scheduled bank holiday closures. Out of Hours will not issue repeat medications during Bank Holiday closures unless it is a genuine emergency and where a delay in provision would be potentially harmful.
Holiday script requests
- Please indicate the date of your holiday and expected duration when additional medication is required and needs to be requested early.
- Please allow 48 hours notice for medication orders if collecting at reception.
- Please allow 72 hours notice for medication orders if collecting at chemist.
- GP practices in line with HSCB recommendations on good practice have been asked to encourage patients to take responsibility for ordering their own prescriptions unless there are exceptional circumstances. Direct contact between the patient and surgery reduces the potential for misunderstanding and the risk of error. If support is required the patient should nominate a representative such as a family member; however, there may be exceptional circumstances where the community pharmacist is the most suitable person. Repeat medications and appliances can not be supplied by a pharmacy in the absence of a prescription (with the exception of an emergency supply).
Your Medicine Your Responsibility Leaflet - http://niformulary.hscni.net/PatientZone/PILs/Pages/default.aspx
- Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management. This process will take place for all patients including those on long term repeat medications.
How do I change my registered email address?
If you have already registered with the new email address then that is a new registration and you will need to input the prescription information again.
If not then you just need to log on as normal (using the old email address) and click on the blue Patient Home button. You can change your email address in there.
You will then be sent an activation link to the new email address, click the link to activate the new email address. Once this has been done you will need to log in using the new address.
Change Name Details
Log on as normal and click on the blue Patient Home button. You can change relevant details in there.
Change Address Details
Simply log on as normal and simply update the details in the address box. The information will only be saved when you submit a prescription
AUDIT is part of Trust procedure, and an audit was carried out on practice Repeat Prescribing Systems by the Medicines management Adviser from the Trust between 2013-14. The audit covered sixteen different areas within the Repeat Prescribing system, from the initiation of repeat prescriptions until their collection. The audit involved questioning members of staff, checking documentation and also sampling prescriptions that were ready for collection. Results were reported as being one of the highest achieved amongst Northern Board practices visited.
Chemist Preference - Inital Registration for Chemist Collections must be completed at Reception in person as a Consent Form has to be signed. Following this, you may select a chemist option when ordering prescriptions on line if you would like to pick up your prescriptions from the local chemist.
Please allow 2 full working days for prescriptions to be ready for collection at the Practice and 3 full working days at the Chemist. This excludes weekends and bank holidays.